Club Staff Training

No matter what your role in your club, ClubsNSW offers you quality training to enhance your skills, your role execution and your career.

The following Club Staff Training options are facilitated by ClubsNSW and other accredited training partners. For all enquiries relating to education, learning and development, please contact the ClubsNSW Member Services team.

ClubSAFE - Training & Support, ClubsNSW
ClubSAFE is Australia’s leading gambling harm minimisation program designed to provide guidance and support for clubs, to not only manage their responsible gambling operations and obligations, but to achieve excellence in responsible gambling best practice. More than 950 clubs and their patrons across NSW choose ClubSAFE to assist them with Multi-Venue Self-Exclusion (MVSE), 24/7 phone support and counselling, face-to-face training, and compliance support. 

Workplace Relations - Seminars & Workshops, ClubsNSW
The ClubsNSW Workplace Relations team is an experienced team of advocates who specialise in understanding current legislation as well as the opportunities and threats these laws pose to registered clubs. The seminars are designed for small groups of up to 20 and each seminar can be tailored specifically to your club’s needs. 

Seminars topics include: 

• Dealing with Bullying and Harassment 
• Understanding the Registered & Licensed Club Award 2010 
• Understanding the National Employment Standards 
• Drafting the ‘Right’ Employment Contract in the Club Industry 
• Dealing with Ill and Injured Workers 
• Protecting your Club from an Unfair Dismissal Claim 
• WHS Harmonisation – How it Affects Your Club

ClubsWHS - Clubs Work Healthy and Safety, CEM
Individuals at all levels within the industry are involved with work, health and safety (WH&S) issues. Beyond First Aid Certificate training, many people will become involved in managing WH&S in the workplace as part of a committee or as an individual. ClubsWHS is a Work, Health & Safety Management System tailored to the club industry that includes tools, guidance, and information to enable you to adapt the system to suit your individual workplace. Access to ClubsWHS is managed through Club Employers Mutual (CEM), a joint venture partner of ClubsNSW. 

Armed Robbery Prevention - Allied Risk and Barringtons Group
Armed robbery has a considerable impact on your business as well as the health, safety, and welfare of club staff. Over 73,000 armed robberies occurred in NSW in 2014, a startling figure, yet venues still believe “it won’t happen to me.” The stark reality is that if your business handles cash, you are a target for armed robbers. Training in armed robbery prevention is an essential ingredient to ensuring that you implement the best practice procedures to minimise your club’s chance of becoming a target.  ClubsNSW works with two leading training organisations, Allied Risk and Barringtons Group, in the area of Armed Robbery Prevention. 

Sustainability - Office of Environment & Heritage
Environmental sustainability is now a key strategic operational tool for clubs that delivers benefits like long term cost savings as well as the reduction of energy use, wastage and potential pollution. Many clubs already lead their communities in environmentally friendly practices, ensuring minimal impact on their surrounding environment. Following on from the release of the 2013 Clubs’ Sustainability Toolkit, ClubsNSW and the Office of Environment & Heritage offer new sustainability and energy efficiency courses for clubs. Courses are available in blended delivery formats such as online or face to face training. For more information visit www.environment.nsw.gov.au or contact ClubsNSW Learning & Development Team.

Responsible Service of Alcohol (RSA) - Hospitality Alliance Training
In order to work in the club industry, or hospitality at large, workers involved in the sale and supply of alcoholic beverages must hold an RSA competency card. ClubsNSW offers RSA training online now through Hospitality Alliance Training and face to face through various accredited providers including the Club Managers’ Association of Australia (CMAA) - find out more on cmaa.asn.au. For more information visit www.hospitalityalliancetraining.edu.au  or contact ClubsNSW Learning & Development Team.

Additional Training
ClubsNSW recommends the following Corporate Partners for any additional training requirements within your club. Each partner provides a variety of training options such as face-to-face and online training and is happy to tailor a training package to your club’s needs. For more information, please click through below:

- Allied Online Training

- Barringtons

- Club Employers Mutual