COVID-19 - Supplier Relief & Support

ClubsNSW appreciates the support and relief our Corporate Partners and other suppliers are providing to our member clubs. A summary of known support and relief efforts are below, with more to come. We encourage you to make contact with your suppliers and seek out their support wherever possible. 

ClubsNSW is passing on information from suppliers via this page however commitments and arrangements are at the absolute discretion of each supplier. Information on this page should not be considered ‘final’ and it is suggested that you contact your supplier directly to confirm their relief and support plans.


Keno is pleased to continue its support of New South Wales venues through a temporary reduction of your Daily Connection Fees. Effective 1 July, Daily Connection Fees will be reintroduced at 85% of your venue’s regular DCF rate. Importantly, commissions on Keno sales will continue to be paid in full. 

Keno will continue to monitor the situation periodically. To this end, a review will be conducted on 12 July to reassess Keno Daily Connection Fees. Charges will then be reviewed each fortnight, as further easing of the restrictions come into effect. 

Keno understands that not every venue has chosen to begin trading and those venues that have not reopened will not be charged a DCF. 

If your venue has not yet reactivated Keno and would like to, please click here to learn how or contact your Keno Sales Executive.


TAB and SKY wish to advise the following: 

  • In recognition of the reduced trading conditions that venues continue to operate under, TAB and SKY are intending to implement the following for the July billing period for each venue (where not under common ownership) or collectively for all venues (where under common ownership):

                    - Reduce all TAB and Sky charges to 25% of standard charges, including TAB equipment rental and SKY vision charges; and
                    - Reduce all of TAB and SKY's payment obligations to 25% of the standard fees, including fixed and variable fees (including commissions). 

  • Tabcorp will continue to review the position in respect of each subsequent month, taking into account further developments, such as additional government directions. 

To support the industry through this difficult period, the interim measures described above are being implemented despite the terms of relevant venue contracts, under which TAB and SKY continue to reserve their rights. 


Foxtel has provided the following update: 

“Following the announcement of the Government’s 3-step plan to ease restrictions, some venues are starting to trade again in the coming weeks, albeit in a much limited capacity. As a result you may wish to resume your Foxtel service. 

As previously advised [directly to venues], Foxtel will not be charging for the month of May and is reviewing the situation moving forward. If you wish to get your service reactivated, please contact one of our Business specialists on 1300 306 460. 

We will continue to monitor the government trading restrictions and the recommencement of the sporting codes to ensure we are providing a fair agreement going forward and will write to you prior to 1st June with an update. In the meantime, if you have any questions regarding your account then please let us know by emailing us at and a member of our team will assist you." 


Aristocrat will be implementing the following measures: 

Access/Type 4 contracts and System price payments: Aristocrat will defer all invoicing relating to your Access and Type 4 contracts, as well as System Price payments, which are due in April and May, to a date to be advised, in writing, by Aristocrat. 

Maintenance/Services and Software Support payments: Aristocrat will be suspending invoicing and direct debit payments relating to maintenance and services as well as System Software Support Fees (including any Enhanced Functionality Software Fees) for another 30 days from 22nd April 2020 and you will not be charged such fees during that period. 

We will review the above position, taking into account further developments, at the 30th day of each month. 

Please note this information, contained with a letter to customers, does not constitute a waiver of any of Aristocrat’s rights. 

Should you require any further assistance from any of our team please do not hesitate to contact your Aristocrat account manager. 


In order to support you further during this time, IGT has decided to extend the temporary suspension of your Systems Maintenance Fees and Field Services for a further month until 31 May 2020.  

Systems Fees: IGT is extending the payment suspension of our pub and club customers’ monthly fees for system development, maintenance and support until 31 May 2020. This means that you will not pay any such systems fees for this period as these will be waived in full.  

Field services and systems hardware maintenance services: IGT is extending the payment suspension for field service and/or systems hardware maintenance fees until 31 May 2020. However, during this time, should you decide to specifically arrange and book a service call-out with IGT, our standard service call-out rates will apply.  

IGT will be re-evaluating each of the positions set out above on 31 May 2020 and will keep you updated on the outcome of this assessment. 

Please feel free to reach out to the team at IGT, if you have any questions. 

Club Employers Mutual – Workers Compensation 

After the Coronavirus stage 2 shutdown which took effect from Monday 23 March 2020, your club’s wages will be significantly reduced; subject to your decision to continue to pay some employees or operate bottle shops, take away food or accommodation. If your workers compensation insurance is with CEM and your club has any outstanding instalments due for current workers compensation premiums due for policies ending on the 30 June 2020 or 31 December 2020, you are able to re estimate your anticipated wages for the year ending on either of those dates. Please call Jay Mitchell on (02) 4032 2455 to advise your reduced wages or to obtain a Declaration. 

The reduced wages may extinguish any liability currently due, however if a debt is still outstanding and you need assistance please contact CEM on the above number. 


Banktech and Utopia Gaming Systems (the owner of Global Gaming) are continuing to support their club customers with suspension and/or deferral of licence, maintenance and equipment payments for the term of the government closure. This includes ATMs, CRTs, Global Gaming Systems and all other products supplied by Banktech and Utopia Gaming Systems. If you have any questions, please do not hesitate to email or call 1800 080 910. 

Coca-Cola Amatil (CCA) 

CCA is supporting customers in the following ways: 

  • CCA are now able to offer you the option to return Canadian Club Draught, Beer or Cider Brand Keg and Postmix (BIB) products purchased directly from CCA in 2020 and receive a credit. CCA will only accept a return and provide a credit for full and capped kegs (this is for safety reasons) and unopened, unused Postmix (BIB) product that has a best before date of April 1, 2020 or later. Tapped kegs cannot be returned. To process a keg pickup and credit CCA has setup a dedicated contact number via their National Sales Centre which is 1300 666 835 (toll free), please have your customer number ready. More information can be found here.  

  • Further, Coca-Cola Amatil has established a free 24-hour customer support and counselling service to support customers who are struggling with the unprecedented impact of COVID-19. The Coca-Cola Amatil Customer Support Line is run by Assure, a trusted Amatil partner. The 24/7 support service offers confidential counselling and financial coaching and is available to all Amatil customers completely free of charge, in the strictest confidence. More information can be found here.  


  • Lion has offered to take back unused kegs and offer customers a credit. For safety reasons, these kegs must be full and capped.  
  • To process a full keg pick-up and credit request, customers can email Lion Connect ( with the keg quantity, best before date, keg number/s and venue account number.  
  • It may take some time for Lion to come to your venue to collect these kegs, so Lion have asked for your patience as they contact all impacted customers over the coming days and weeks to make the necessary arrangements. 

SG Gaming 

SG Gaming will be deferring payments that are due. These payments take the form of: 

  • Monthly Sales and Licence payments for EGMs on 12, 24 and 36 Months terms 
  • Monthly Software Maintenance Support on Quartz Software on 36 or 60 Months 
  • Monopoly Licence Fee 

SG Gaming will defer all due payments on these agreements for as long as the order for premises to remain closed is in place, as imposed by the Australian Federal and/or the applicable State Government. 

However, it must be noted, that pursuant to the terms and conditions agreed to and signed for by your venue, all monies owed under the agreement, will remain due and payable by the date set out in that agreement. Please do not hesitate to contact Russel Gartner directly ( should you have any queries. 

Ainsworth Game Technology (AGT) 

Outlined below are some of the measures AGT will be implementing: 

  • Games Plus payments: All April payments will be deferred for 30 days. This will be evaluated on a month by month basis and customers will be notified accordingly. 
  • Service Contracts: Payments will be suspended for the period that closures are enforced. 

Further information will be provided as it becomes available. The Ainsworth National Sales and Management team is available by phone and email, should you wish to contact them directly and further discuss. 

Treasury Wine Estates (TWE) 

Whilst no formal return process is in place, if you have excess stock, particularly unopened kegs of wine, please get in touch with your TWE representative. 


Several important changes have been made to assist you and your business during this time: 

  • If you have suspended trade, your account will be placed on hold until you resume trade – licence adjustments will also be made retrospectively to reflect any period our music was not used. 
  • If you continue to trade but there have been changes to your music use, we will amend your licence to reflect this immediately if you contact us. 
  • OneMusic are open to discussing flexible credit arrangements.  

Despite OneMusic offices being closed, their staff are on hand to assist you. You can contact OneMusic on email ( or jump on live chat (between 9am-7pm). 

Carlton & United Breweries (CUB) 

CUB will provide you with credits on full kegs that have been purchased from CUB. Credits will be net of logistics costs, which will be minimal. Each full keg must have sealed brand caps. The credits will be issued upon return of the kegs.  

CUB will provide you with details next week of how to register your kegs, including the information needed from you. CUB is setting up their systems now to ensure that this can be done efficiently. 

CUB will work to collect as soon as possible, but due to significant logistics constraints around Australia, and the anticipated high volume of requests, it may take some time to pick up the kegs. CUB will work with you on this. 

CUB will also provide credits for any tank beer you have. 

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