Add Venue Staff

ClubPASS administrators can add, edit or delete venue staff users and venue administrators for their club, as well as reset any passwords. 

To add a new user:

1. Go to the Admins screen.

2. Click the New User button. 

3. Enter the required details and select a role: 

   1. Venue staff are able to manage venue sign-ins and entry exceptions only.

   2. Venue admins will have full ClubPASS access including the ability to edit venue details and view reporting. To have one assigned contact ClubPASS@clubsnsw.com.au 

4. Select the appropriate venue or venues for your new user.

5. Set a password and click Save. 

6. The new venue user will be sent an email and can begin using ClubPASS. 

We recommend using two-factor authentication to have the most secure experience.

To edit a user:

1. Go to the Admins screen.

2. Search for or select a user. Click on the name of the user to open their profile.  

3. Click the Edit button. From here you can edit a user’s name, email address, which venues they can access, enable or disable their login and set their password. 

4. Once you’ve finished making your changes, click save. 

To delete a user:

1. Go to the Admins screen.

2. Search or select a user. Click on the name of the user to open their profile.  

3. Click the Delete button on their user profile and click the OK button in the confirmation message that appears on screen.