ClubPASS Venue Staff Guide

The following video and text guides will give you all the information you need to use ClubPASS to manage sign-ins for your club’s members, guests and visitors.

• Get Started Using ClubPASS
• How Patrons Use ClubPASS
• ServiceNSW COVID-Safe Check-in Via ClubPASS
• Managing Patron Sign-ins & Entry Exceptions
• Entry Exceptions – Identity Verification
• Entry Exceptions – Vaccination Verification
• Entry Exceptions – Banned Patron
• Entry Exceptions – Membership Required
• Entry Exceptions – Membership Verification
• Refuse Entry or Ban a Patron
• Search for a Patron

If you have any questions, please contact ClubASSIST on 1300 730 001 or via enquiries@clubsnsw.com.au.