ClubSAFE Training Benefits

ClubSAFE has been designed and developed for clubs after extensive consultation with the industry, as well as state and federal government organisations.

This ensures the program provides your venues with the essential training and services to operate with best practice, protecting your patrons, staff, and club, and preventing adverse regulatory action.

Clubs with access to these training courses can complete them through our online learning portal. ClubSAFE Premium members have the option of completing our courses face-to-face, through webinars, or self-guided online. 

Included in: ClubSAFE Standard, ClubSAFE+ and ClubSAFE Premium


The MVSE training program ensures staff who are responsible for facilitating self-exclusions can do so with confidence irrespective of how seldom they are required to facilitate them. 

ClubSAFE understands the pressures of facilitating a self-exclusion to a patron who may be distressed and that it can be a complex and demanding task. Through the guidance of one of our ClubSAFE counsellors explaining to your staff the many behaviours they may come across in a self-exclusion situation, as well as the teachings of the technical side of the MVSE system, this training ensures your staff facilitating the self-exclusion have a positive experience.


Delivery: Online (in-person training available for ClubSAFE Premium clubs)

Included in: ClubSAFE Premium

Available to purchase for ClubSAFE Standard and ClubSAFE+ (via Barringtons with discount)


The ClubSAFE Staff-Customer Relations (S-CR) Training program is a proactive approach to staff training in responsible gambling and customer care developed by the University of Sydney Gambling Treatment and Research Clinic.  

The program teaches staff members to actively build rapport with customers, identify those at risk of gambling-related or other mental health issues and provide support for these issues in an empathetic and destigmatised manner.

This in-person training has two levels – Advanced and Ambassador – as outlined below. 

Level 1: Advanced Training

This first level of training is provided to staff members who have frequent face-to-face interactions with customers, such as gaming floor staff. This training:

  • reinforces the roles and responsibilities of all staff in maintaining recreational gambling environments;
  • introduces the Rapport, Approach and assess, Assist, and Respond (RAAR) framework and its application to approaching and supporting customers;
  • uses interactive role playing and skills-based activities that apply the RAAR framework to a variety of situations;
  • includes in depth examinations of the psychology of problem gambling, the impacts of stigma, peer support, and the role of customer service in responsible gambling; and
  • emphasises the need to interact with all customers, including those exhibiting warning signs of potential harms.

Delivery: In-person training, maximum 40 persons

Level 2: Ambassador Training

NB: You must have completed the Advanced Level Training to undertake this course.

This second level of training is provided to staff in situational management roles such as team leaders, supervisors, managers, security staff, and gambling ambassadors. Staff undertaking this training are required to attend both days of training. This training:

  • uses interactive role playing and skills-based activities that apply the RAAR framework to common crises situations;
  • provides empathy, validation, and effective feedback training to teach how to effectively support other staff members involved in crises situations; and
  • emphasises the need to intervene with all customers showing signs of distress, regardless of the level of potential harm severity.

Delivery: In-person training, maximum 40 persons

Included in: ClubSAFE+ and ClubSAFE Premium


Responsible Gambling Staff Awareness

This training has been designed to provide your staff with an awareness of the roles and responsibilities of all staff in maintaining responsible gambling environments, emphasise the need to attend to all identified signs of customer distress, and introduces the Rapport, Approach and Assess, Assist, and Respond (RAAR) Framework.

AML/CTF Staff Awareness

The ClubSAFE Anti-Money Laundering Counter-Terrorism Financing (AML/CTF) training has been designed to provide your staff with a thorough understanding of how to identify, prevent, mitigate and report potential money laundering and terrorism financing. Through an increase in staff confidence, staff are more likely to be able to identify and raise concerns from the gaming floor to support the AML/CTF Compliance Officers role, and protect the club.

Liquor & Gaming Club Compliance Fundamentals

This training fills in the gaps of the RSA and RCG course by providing club-specific examples for managing intoxicated patrons, the requirements of the Registered Clubs Act, and the management of minors. This training provides a clear introduction to the nuances of the club industry for new staff members and a refresher for experienced staff.


Delivery: Online

Included in: ClubSAFE+ and ClubSAFE Premium


Responsible Gambling Officer

This training ensures that your Responsible Gambling Officer can develop a Responsible Gambling Plan of Management, understands their role and responsibilities, and is able to report on your club’s responsible gambling.

AML/CTF Compliance Officer

ClubSAFE’s AML/CTF Compliance Officer training course ensures your Compliance Officer is able to exceed in their role, providing the tools and skills needed to achieve and maintain AML/CTF compliance at your venue.

Regulator Q&A Webinar 

ClubSAFE members will have the opportunity to submit their questions to regulators to be answered during live webinar sessions. These sessions will focus on upcoming regulatory priorities, discussions on compliance trends and exploring key developments in best practice. 


Delivery: Online

Included in: ClubSAFE+ and ClubSAFE Premium


Responsible Gambling Oversight

This training will ensure that club directors are provided with the knowledge to understand responsible gambling, the oversight role of club boards and are across auditing and reporting processes and requirements.

AML/CTF Oversight

To support directors, the AML/CTF Oversight course is designed to provide thorough understanding of their club’s AML/CTF risks as well as their requirement to contribute to the clubs AML/CTF obligations and maintain adequate oversight. This course supports boards oversight obligations by ensuring they are aware of the information they should be provided regularly as well as to support the AML/CTF Compliance Officer to improve the practices of their club.

Risk & Compliance Oversight

The Risk and Compliance Oversight course is designed to support directors by providing a comprehensive understanding of the risks their club could face, the steps to take to reduce risk, how to assess and manage risk, as well as risk compliance and reporting.


Delivery: Online (in-person training available for ClubSAFE Premium clubs)