Leaders are the people who drive our industry forward, rise rapidly through the ranks, distinguished by their strength of vision, desire and natural talent.
The following Leadership Training Pathways options are facilitated by ClubsNSW preferred accredited training partner Barringtons. For all enquiries relating to education, learning and development, please contact the ClubsNSW Member Services team.
Leadership Training Essentials
Job Ready - Cert III Level
This course can provide access to the next level of training and qualification in your journey. The focus is on key Certificate III level skill sets required to ensure you understand how best to deliver the outstanding service that customers expect. The skill sets build towards a full qualification in the discipline of your choice — hospitality or business administration.
Working Smart - Cert III Level
Delivered via five one-day sessions over a year, the Working Smart program is aimed at industry employees looking to formalise their knowledge at the Certificate III Level in hospitality and business administration. Workplace assessment ensures that trainees are getting on-the-job experience and are assessed by their managers, who are most likely seasoned industry professionals
Leadership Foundation - Cert IV Level
This program has been developed jointly by Barringtons and ClubsNSW to provide team leaders and supervisors the first stepping stone to a career in leadership and management for the hospitality industry. The focus is on developing the skill sets for managing frontline staff through building effective teams, implementing operational plans, and ensuring exceptional customer service delivery. This Certificate IV level program is a single two-day workshop, delivered in a club, where you will gain valuable insight into how these leadership strategies can positively impact your workforce, the club and then the community.
Future Club Leaders
Diploma of Hospitality Management, Human Resources or Leadership and Management
In 2012, Barringtons and ClubsNSW combined to develop a tailored, industry-focused program that would mould and create the future CEOs/General Managers of the club industry. Rather than focus purely on management skills, this program aims to deliver leaders who will take the industry through the 21st century and deliver it safely and sustainably for future generations. With the aim that ‘changing just one person per club can change an industry’, this program focuses on the key issues of policy and government relations, networking with business and communities, delivering a culture of innovation and change, and understanding and managing media (especially social media), to the benefit of the club and its members.
Successful completion of the Hospitality Management program will provide participants with up to 50% credit at Southern Cross University towards a Bachelor of Business in International Hospitality Management degree. The other qualifications provide up to 35% credit forward to the same degree.
Bachelor of Business - Southern Cross University
ClubsNSW and Barringtons’ Future Club Leaders Diploma in Hospitality has been negotiated to deliver its graduates up to 50% credit towards the Bachelor of Business (International Hospitality Management) degree. This means that you can enter this degree with a credit transfer of 12 units, leaving only 12 units to complete, with responsible gaming being the main focus. Delivered by Southern Cross University, this degree will take approximately 18 months to complete via part time or distance learning. Industry experts in the gaming area are involved in the development and delivery of the subjects, core to understanding gaming on a national and international level.