Training & compliance services designed for clubs
ClubsNSW offers an extensive range of compliance services, training and resources including:
- Patron counselling and multi-venue self-exclusion
- AML/CTF, responsible gambling, and compliance training for staff, managers and directors
- Compliance assurance checks delivered by club and gaming industry specialists
- Access to specialist guidance and support for venue best practice.
Compliance Benefits
Liquor and gaming compliance support and advice
Expert advice, and regulatory support for clubs.
Expert AML/CTF compliance support and guidance
Support as your venue enhances its AML/CTF compliance practice.
Expanding compliance offering
Our courses and guidance are always expanding in areas members need it most
Responsible Gambling & Counselling Benefits
The ClubSafe Program
ClubSafe is the leading responsible gambling and compliance program designed to support member clubs, their staff, and patrons to deliver safe and compliant venues.
ClubSafe packages services in tiers to ensure members for all sizes can access our support.
ClubSafe Standard
Supporting members to meet their minimum legislative obligations.
- Multi-Venue Self-Exclusion
- Patron counselling line
- Employee counselling line
ClubSafe+
Online suite of compliance, responsible gambling, and AML/CTF staff awareness training, and compliance platforms systems.
ClubSafe Standard benefits with the addition of:
- ClubSafe Standard benefits with the addition of:
- Discounted access for a digital licensing incident register
- Club specific AML/CTF, responsible gambling, and compliance training online
- Training tailored to specific needs of staff, management, and boards
- Discounted virtual and in-person training
ClubSafe Premium
Our all-inclusive compliance offering for industry leaders wanting to deliver safe, compliant, and respected venues.
Benefits of ClubSafe+ with the addition of:
- Direct access to and support from ClubsNSW’s AML/CTF, compliance, and responsible gambling experts
- Free face-to-face training for staff, managers, and boards
- Unlimited virtual training – including ARCG
- Unlimited online self-guided training
- Quarterly compliance assurance checks by club and gaming experts
- Annual responsible gambling compliance check
- Free digital gambling and licensing incident register access
ClubSafe Training
In collaboration with industry experts and training specialists, the ClubSafe program has developed a series of training courses that support your club in achieving compliance with relevant legislation while upholding industry best practice.
We have packaged our courses across key regulatory risk areas including AML/CTF, licensing, liquor and responsible gambling.
The training courses have been specifically designed to meet the responsibilities and needs of frontline staff, supervisors, managers and boards, ensuring each is equipped to fulfil their duties and support the compliant operation of their club.
View ClubSafe coursesCompliance Assurance Checks
Our Compliance experts attend your venue to complete a complete review of your venue’s compliance with regulatory obligations, operational practices and risk exposure.
During our visit, we assess over 100 items across key areas aligned with the latest legislative requirements to deliver practical insights your team can implement immediately.
Enquire to learn moreWhat we review
- Licensing & Entry Compliance – Licences, signage, registers and documentation
- Gaming & Harm Minimisation – Gaming operations, signage, ATMs and RG practices
- GPOM Review – Full assessment of your Gaming Plan of Management
- Staff & RGOs – Training, capability and knowledge checks through short interviews
- Incident Registers – Compliance, accuracy and inspection readiness
- Gaming Machines – Maintenance, records and controls
- Marketing & Promotions – Website, social media and advertising compliance checks
- Liquor & Bar Operations – RSA practices, patron safety and legislative requirements
- Keno & TAB Compliance – Wagering rules, signage and access controls
What you receive
A comprehensive report highlighting any areas of non-compliance, along with practical recommendations, so you can take proactive steps to ensure your venue consistently adheres to its legislative obligations
Benefits
- Strengthen operational consistency
- Proactively identify risks
- Support your team with clear guidance
- Demonstrate a culture of positive compliance leadership
Compliance Assurance Checks are completed quarterly for all Premium members. They can also be completed ad-hoc for an additional fee. Contact the team to find out more.
Questions about compliance, or need support?
Get in touch with ClubAssist.
Office Hours
Monday – Friday 9:00am – 5:00pm