Responsible Gambling Initiatives

ClubsNSW has designed a range of evolving services to help registered clubs manage responsible gambling operations, legislative requirements and community expectations.

Through ClubSAFE, ClubsNSW has created and championed a series of responsible gambling initiatives - such as multi-venue self exclusion, an online tool that enables gamblers to self-exclude from multiple clubs at the click of a button for the very first time.

In another Australian first, ClubSAFE and ClubsNSW developed a the Salvation Army Club Chaplaincy program, which provides dedicated chaplains to clubs around the state. Chaplains can help patrons and staff with issues such as bereavement, addiction and loneliness, offering support to those who need it most.

In 2013, ClubSAFE also joined forces with former Parramatta Eels captain Nathan Hindmarsh to launch a campaign designed to de-stigmatise problem gambling, and encourage problem gamblers to seek help. Nathan aims to inspire others to seek help, having overcome his own problem with gambling.

Former Parramatta Eels Captain Nathan Hindmarsh talks about the ClubSAFE Responsible Gaming Program and seeking help.


"ClubSAFE not only supports individuals struggling with gambling through the provision of the Self-exclusions, but also supports the Gambling help Counsellors in reaching out to those affected by gambling and promoting community education and awareness of gambling help counselling services available."
- Julie McDermott, Wagga Family Support Gambling Help Counsellor

"The fact that once a self-exclusion has been processed it is instantaneous  is a fantastic feature. It lets an individual seeking the self-exclusion leave with the knowledge that it is done and does not rely on the other clubs to have to process it for it to be finalised."
- Michelle Cappadona, Chatswood RSL Club

"From the time that Nathan walked into the Broken Hill School Hall until we left, there were 300 students plus teachers in that hall and they were all overwhelmed by this young man and his story. The impact that he had on so many students was amazing.  I have had quite a few new clients present to the service since Nathans visit."
- Greg Pearce, Lifeline Broken Hill Gambling Help Counsellor

Looking for help?

To find an experienced, confidential counsellor near you, call the NSW Government Gambling Help hotline on 1800 858 858 who can connect you to a service. Alternatively, search this document using your postcode to find a local counselling service and make direct contact.